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24/7 Support

24/7 Data Center Support Services

As a data center or critical power manager, part of your job is to make sure that your facility is up and running as close to 24/7 as possible. Your organization needs to know that they can always count on your facility to fulfill a need, whenever that need might arise.

This creates a problem for you, as no matter how hard you work to plan ahead and account for potential downtime, you can’t account for all possible incidents that might lead to downtime. In addition, your facility doesn’t keep the same hours that you do, and may end up breaking down at a point in time where none of your staff is available to respond to the outage.

However, just because you can’t be there to watch over your facility at all-time doesn’t mean that you can’t take steps to make sure that your facility is protected at all times. By working with the right critical infrastructure maintenance partner, you can help make sure that someone is always available to watch over your system, and then respond to outages quickly, no matter when those outages happen to occur.

MCIS 24/7 Data Center Support gives you Peace of Mind

At Miller Critical Infrastructure Solutions, we understand the challenges that critical infrastructure admins face when it comes to providing constant and ongoing uptime. That’s because we’ve been helping data centers and critical power facilities respond to outages and get better results for many decades.

Throughout the years, we’ve gained much knowledge and experience regarding what it takes to keep a facility up and running, and how to get a system up and running again quickly in the wake of an unexpected outage. We are proud to bring that knowledge and experience to our current customers in the form of 24/7 support.

24/7 Data Center Support from MCIS can Offer your Facility the Following Benefits:

  • Quick response to all incidents, and quick resolution
  • A team that’s experienced with all major critical power systems
  • Peace of mind that comes from working with a trusted partner

Quick Response to all Incidents, and Quick Resolution

24/7 support does not do your facility much good if does not lead to quick response and resolution. At MCIS, we know that the purpose of 24/7 support is to get a data center or critical power facility running back online as though the incident did not occur, and to do so as quickly as possible.

That’s why our team of technicians pledges to respond to all major incidents and be on your site working to address them in as short a period of time as possible. We understand that any amount of downtime is unacceptable to you, so we’ll work to keep the amount of downtime you do suffer to a minimum.

A Team Thatís Experienced with all Major Critical Power Systems

When something goes wrong with the equipment in your facility, do you want to call on an experienced technician who knows all the ins and outs of every piece of equipment that makes up your facility, or an inexperienced technician who may be looking at a particular piece of equipment for the first time ever?

With MCIS, this is not a question you have to worry about. All of our technicians who provide 24/7 emergency response are highly trained and experienced with all major systems that make up critical power infrastructures like yours. This experience helps ensure that your facility will be up and running again in as little time as possible.

Peace of Mind that comes from Working with a Trusted Partner

While 24/7 support is an important part of our business here at MCIS, we also try to make sure that it’s something we actually have to perform as little as possible. That’s because we also offer our customers predictive and preventative maintenance, designed to ensure that any downtime they need to take happens when they can schedule and prepare for it in advance.

We look at 24/7 support as the last line of defense for our customers, a safety net that’s just one part of a long-term, ongoing partnership of maintenance and support. We will work with you to make sure that you never need to use our 24/7 emergency support, but we also want you to have the peace of mind that comes from knowing that this support is there if you do need it.

To learn more about various data center maintenance solutions MCIS offers, click here.